1. Data we collect

• We securely collect and process personal data necessary to run our pet care services, including your name, home address, phone number, email address, emergency contact details, and specific veterinary histories/information about your pet.

2. How Your Personal Data is Safely Stored & Secured

• To ensure absolute confidentiality and compliance with UK GDPR standards, your physical and digital records are protected using three secure layers:

• Secure Financial Portals: All billing records, and pre-paid transactions are processed securely. Digital card payments are handled exclusively through the encrypted SumUp platform. For direct Bank Transfers, all transactions are processed entirely within the secure, encrypted boundaries of our official UK business banking application. No physical card numbers or private account passwords are ever collected or stored by us.

• Locked Physical Files: Your signed paper registration packs, emergency veterinary consents, and key-holding agreements are kept strictly confidential and stored away in a physically locked file container.

• Protected Mobile Access: Digital contact records, emergency numbers, and necessary client profiles are stored on a secure, encrypted business phone held behind a biometric/passcode-protected hidden folder to prevent unauthorized access. We operate strictly in accordance with UK GDPR guidelines and hold an active registration with the Information Commissioner's Office (ICO).

3. Third-Party Sharing

• We will never sell, share, or distribute your personal data to third parties for marketing purposes. Your data is only ever shared with a veterinary professional in a direct medical emergency concerning your animal.